Information We Collect
We collect the following types of information when you use Jal Mitra:
- Account information: Business name, owner name, phone number, and email address.
- Customer data: Customer names, phone numbers, and delivery addresses you add to the platform.
- Delivery data: Delivery records, quantities, payment information, and invoices.
- Usage data: How you interact with the application (page views, feature usage).
How We Use Your Information
We use your information solely to provide and improve the Jal Mitra service:
- Provide and improve the Jal Mitra service
- Generate invoices and process billing for your business
- Send service-related notifications and updates
- Respond to your support requests
- Analyze usage to improve features
Data Isolation & Multi-Tenancy
Jal Mitra is a multi-tenant platform. Your business data is strictly isolated from all other businesses on the platform. We never share your customer data, delivery records, or financial information with other businesses or third parties, except as required by law.
Data Storage & Security
All data is encrypted in transit using TLS and encrypted at rest. We follow industry-standard security practices including access controls, audit logging, and regular security reviews to ensure your data stays protected at all times.
Data Retention
We retain your data for as long as your account is active. If you cancel your subscription, we retain your data for 90 days before permanent deletion. You may request early deletion by contacting us at any time.
Third-Party Services
We may use third-party services for infrastructure (hosting, databases) and analytics. These services are bound by data processing agreements that require them to protect your data. We do not sell your data to any third party.
Your Rights
You have the following rights regarding your data:
- Access the data we hold about your business
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a standard format
To exercise any of these rights, contact us at hello@jalmitra.in.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of the service after changes constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions or data requests, contact us at hello@jalmitra.in. We aim to respond within 2 business days.