Question 1

How do I get started with Jal Mitra?

Accepted Answer

Sign up for a free trial and follow the setup wizard. You can add your first customers, zones, and drivers in under 10 minutes. No technical knowledge required.

Question 2

Do I need to install an app?

Accepted Answer

Jal Mitra is a Progressive Web App (PWA). It works from your browser and can be added to your phone home screen for an app-like experience — no app store required.

Question 3

Can I import my existing customer list?

Accepted Answer

Yes. You can add customers manually or in bulk. We also provide onboarding assistance to help you migrate from spreadsheets or paper records.

Question 4

How long does setup take?

Accepted Answer

Most businesses are up and running within 30-60 minutes. Our setup includes adding zones, drivers, and customers, and creating your first delivery plan.

Question 5

Does Jal Mitra work offline?

Accepted Answer

Yes. Jal Mitra's driver delivery mode works fully offline. Drivers can mark deliveries, update quantities, and record empty returns without internet. Everything syncs automatically when connectivity is restored.

Question 6

How does billing work?

Accepted Answer

At the end of each month, Jal Mitra automatically generates invoices based on actual delivered quantities. Payments are allocated using FIFO (oldest invoice first). Credit balances carry forward automatically.

Question 7

Can multiple drivers use Jal Mitra?

Accepted Answer

Yes. You can create multiple driver accounts and assign specific zones to each driver. Drivers see only their assigned deliveries.

Question 8

Can I track extra delivery requests?

Accepted Answer

Yes. Customers can request extra jars beyond their subscription. You approve or reject these requests before the delivery is created.

Question 9

What happens to undelivered jars at end of day?

Accepted Answer

When you end the delivery for the day, Jal Mitra automatically marks all remaining pending deliveries as 'skipped'. These are tracked for billing accuracy.

Question 10

Is there a free trial?

Accepted Answer

Yes. Every plan includes a 14-day free trial with full access to all features. No credit card required to start.

Question 11

Can I change my plan later?

Accepted Answer

Yes. You can upgrade or downgrade anytime. Changes take effect from the next billing cycle.

Question 12

What payment methods do you accept?

Accepted Answer

We accept UPI, bank transfer, and major credit/debit cards. You can also pay via WhatsApp for offline coordination.

Question 13

Is there a long-term contract?

Accepted Answer

No. Jal Mitra is month-to-month. You can cancel anytime. Annual plans are available for a discount of 2 months free.

Question 14

Is my data secure?

Accepted Answer

Yes. All data is encrypted in transit (TLS) and at rest. Each business's data is strictly isolated — your data is never shared with other businesses.

Question 15

What devices does Jal Mitra support?

Accepted Answer

Jal Mitra works on any modern smartphone, tablet, or desktop browser. No app installation required. Tested on Android, iOS, and Windows.

Question 16

What happens if I exceed my customer limit?

Accepted Answer

You'll be notified when you're approaching your plan limit. You can upgrade your plan at any time to increase your customer and driver capacity.

Frequently Asked Questions

Getting Started

Features

Pricing & Billing

Technical

Ready to Modernize Your Water Delivery Business?